Refund policy

Returns
Our policy lasts 30 days. Please return items within 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us and we will assist you in the return, or send to:

300 E. 4th Street, Suite 202
Long Beach, CA 90802

Partial Refunds: There are certain situations where only partial refunds are granted — Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Non-returnable items: Gift cards

Refunds Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days from receipt of the product.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through the CONTACT US page.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through the CONTACT US page, or ship to: 300 E. 4th Street, Suite 202, Long Beach, CA 90802

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to: Shimoyama Studio, 300 E. 4th Street, Suite 202, Long Beach, CA 90802

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.