Shipping policy
Shipping policy
All orders are processed within 5 - 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to high volume for special edition pieces orders shipped may take longer. We notify customers of status of shipment.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipments are sent via U.S. Postal Service Priority Mail.
International Shipping
We offer international shipping to countries upon request. We will quote the shipping rate before purchase is made.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GlassByVivian.com is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to CONTACT US.
All orders are processed within 5 - 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to high volume for special edition pieces orders shipped may take longer. We notify customers of status of shipment.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipments are sent via U.S. Postal Service Priority Mail.
International Shipping
We offer international shipping to countries upon request. We will quote the shipping rate before purchase is made.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GlassByVivian.com is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to CONTACT US.